Winspirit Privacy Policy

At Winspirit, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit winspirit.com, register an account, play games, use our mobile app, or interact with our customer support team. By using Winspirit Casino, you agree to the practices described below.

Who We Are

Winspirit Casino is operated by Complete Technologies N.V., registration number 133283, registered at Groot Kwartierweg 10, Livestrong Building, Curaçao (PO Box 422), and licensed under the Curaçao Gaming Authority (CGA), license No. OGL/2024/923/0383. Our payment processing is managed through our subsidiaries BOVIVE LTD (Cyprus) and SPOTEXE LIMITED (UK). For any questions regarding card payments, you may contact us at our Limassol, Cyprus office. For GDPR-related inquiries, you can reach our Data Protection Officer at [email protected].

Information We Collect

When you create a Winspirit account or use our online casino, we may collect the following categories of information:

• We collect registration details such as your name, date of birth, address, email, and phone number.
• We gather identity verification documents (KYC) required to confirm your eligibility to play.
• We record your payment information, including deposit and withdrawal history across cards, e-wallets, bank transfers, and cryptocurrency transactions.
• We track your gaming activity, including bets placed, bonuses used, and session history, to improve our services and ensure fair play.
• We collect technical data such as IP address, device type, browser, and operating system when you access winspirit.com or our Winspirit app.
• We store communication records from live chat, email, and social media channels when you contact our support team.

How We Use Your Information

Our purpose in collecting your data is to provide a safe, compliant, and enjoyable gaming experience. We use your personal information to:

• We verify your identity and age to comply with Curaçao Gaming Authority regulations and anti-money laundering obligations.
• We process your deposits and withdrawals securely through our payment partners, BOVIVE LTD and SPOTEXE LIMITED.
• We personalize your experience, including recommending games, bonuses, and VIP Club benefits based on your activity.
• We detect and prevent fraud, including suspicious betting patterns such as simultaneous opposing bets on roulette.
• We send you promotional offers, including welcome bonuses, free spins, and cashback notifications, where you have consented to receive marketing communications.
• We respond to your inquiries through live chat, email, or our complaint submission form.

Legal Basis for Processing

We process your data based on several legal grounds: performance of our contract with you when you register for Winspirit Casino, compliance with our legal and regulatory obligations under Curaçao gaming law, our legitimate interests in preventing fraud and improving our services, and your consent where required, such as for marketing communications or optional cookies.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• We share data with our payment processing partners, including BOVIVE LTD and SPOTEXE LIMITED, to complete transactions.
• We disclose information to regulatory authorities, such as the Curaçao Gaming Authority, when legally required.
• We work with game providers like Pragmatic Play, NetEnt, Evolution, and others who may receive limited gameplay data necessary to operate their games on our platform.
• We may share data with law enforcement agencies if required by applicable law or to prevent fraud.
• We use third-party service providers for hosting, analytics, and customer support tools, all of whom are bound by confidentiality obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies on winspirit.com and within our Winspirit app to remember your preferences, keep you logged in, and analyze how you use our site. You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of some features, including game loading and personalized bonus offers.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, including meeting our regulatory obligations under Curaçao gaming law. Financial records related to deposits and withdrawals are typically retained for a minimum period required by anti-money laundering regulations, even after you close your Winspirit account.

International Data Transfers

Because our operations involve entities in Curaçao, Cyprus, and the United Kingdom, your data may be transferred and processed outside your country of residence. We take appropriate steps to ensure that any such transfers are conducted with adequate safeguards in line with applicable data protection standards, including GDPR principles where relevant.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You have the right to request access to the personal information we hold about you.
• You have the right to ask us to correct inaccurate or incomplete data.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.
• You have the right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, you can contact our Data Protection Officer at [email protected], or reach our support team through live chat, available 24/7, or by emailing [email protected].

Data Security

We implement technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Our systems use encryption for sensitive data such as payment details, and access to your information is restricted to authorized personnel only. While we strive to protect your data using industry-standard practices, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and safeguard your own account credentials.

Children's Privacy

Winspirit Casino is intended exclusively for adults of legal gambling age. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from someone under the legal age, we will take immediate steps to delete such data and close the associated account.

Excluded Territories and Eligibility

Please note that our services are not available to residents of certain excluded territories, including Israel, the USA, France, Great Britain, Belgium, Spain, Ukraine, Malta, Latvia, North Korea, Iran, Syria, the Netherlands, and the Dutch Caribbean islands. We reserve the right to verify your location and eligibility at any time, in line with our Terms and Conditions and licensing obligations.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational factors. We encourage you to review this page regularly. Continued use of winspirit.com or our Winspirit app after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, please don't hesitate to reach out. Our support team is available through live chat 24/7, via email at [email protected], or through our complaint submission form on the website. For GDPR-specific concerns, contact our Data Protection Officer directly at [email protected].