Our Winspirit Responsible Play

Our Commitment to Safe Gaming

We operate under a license issued by the Curaçao Gaming Authority (CGA), license number OGL/2024/923/0383, and this licensing framework requires us to maintain strict responsible gambling standards. Our Winspirit platform is built to comply with these regulations while going further to offer practical, easy-to-use tools that put you in the driver's seat. We at Winspirit regularly review our policies to ensure they reflect best practice across the industry.

We also recognise that certain regions carry additional restrictions. Our terms exclude players physically located in territories such as Israel, the USA, France, Great Britain, Belgium, Spain, Ukraine, the Netherlands, and several others, in line with our licensing obligations. If you're playing with us from Australia, please note that our games are intended for entertainment only when accessed in accordance with our eligibility rules, and we encourage every Australian player to treat their Winspirit account with the same care as any other financial activity.

Tools We Provide to Keep You in Control

Our Winspirit account settings include a range of self-management tools that let you shape your own gaming experience. We want you to feel confident that you can adjust these options at any time, without hassle, directly through your profile or by contacting our support team.

• Deposit limits — set daily, weekly, or monthly caps on how much you add to your account
• Loss limits — define a maximum amount you're comfortable losing over a chosen period
• Wagering limits — control how much you stake across casino games and sports bets
• Session time reminders — receive alerts after a set period of continuous play
• Temporary self-exclusion (cooling-off) — pause your account for a defined period
• Full self-exclusion — close your account for an extended or permanent duration
• Reality checks — pop-up notifications showing your time spent and activity

We at Winspirit make these tools accessible within just a few clicks, because we never want restrictions to feel complicated or out of reach. Our Winspirit support team is also available 24/7 via live chat if you need help setting any of these limits or simply want to talk through your options.

Deposit and Spending Awareness

Our Winspirit banking system is designed with transparency in mind. With a minimum deposit of AU$30 and a minimum withdrawal of AU$50 equivalent, we encourage you to plan your deposits thoughtfully rather than impulsively. We recommend reviewing your transaction history regularly, which is always visible in your Winspirit account dashboard, so you can track exactly how much you've deposited, wagered, and withdrawn over time.

Our daily withdrawal cap of AU$3,000, monthly cap of AU$50,000 equivalent, and deposit cap of AU$100,000 per day are in place partly to support responsible financial management alongside standard security practices. We believe that visible, predictable limits help every player maintain perspective on their activity, whether you're enjoying our welcome package, our VIP Club benefits, or our Wednesday and Sunday promotions.

Recognising the Signs of Problem Gambling

We want every player at Winspirit to be able to recognise when gaming may be becoming a problem, either for themselves or someone close to them. Some common warning signs include:

• Spending more time or money than originally planned
• Chasing losses with bigger bets or additional deposits
• Borrowing money or neglecting responsibilities to fund play
• Feeling anxious, irritable, or preoccupied with gambling
• Hiding gambling activity from family or friends
• Using gambling as an escape from stress, sadness, or boredom

If any of these resonate with you, we strongly encourage you to pause and make use of our self-exclusion or limit-setting tools. Our Winspirit team treats these conversations with complete confidentiality and without judgement — we're here to support you, not to question you.

Protecting Younger and Vulnerable Players

Our Winspirit platform is strictly intended for adults of legal gambling age in their jurisdiction, typically 18 years or older, though some regions may require a higher minimum age. We at Winspirit take age verification seriously and apply KYC checks during account verification, which usually takes between 2 and 24 hours, to confirm that every account holder meets our eligibility requirements.

We also recommend that parents and guardians install filtering or parental control software on any shared or family device to prevent underage access to our Winspirit casino app or website. If you believe a minor has accessed our platform, please contact our support team immediately so we can investigate and take appropriate action.

Support Organisations We Recommend

While our Winspirit tools are designed to help you manage your own play, we also believe in pointing you toward independent, professional organisations that specialise in gambling support. These services are free, confidential, and available to anyone who needs them, regardless of where they play.

We at Winspirit encourage you to reach out to these organisations if gambling ever starts to feel like more than entertainment. Our own team can also guide you toward these resources through our live chat or via our support email.

How Our VIP and Bonus Programmes Align with Responsible Play

Our Winspirit VIP Club, with its fourteen tiers from Slate through to Diamond, is designed to reward loyalty without encouraging excessive spending. Every Winspirit bonus we offer, including our welcome package, Wednesday Free Spins, and Sunday Gifts, comes with clear wagering requirements, maximum bet limits during wagering (capped at AU$7.50), and defined expiry periods. We believe transparency around these terms helps you make informed decisions about when and how to use promotional offers.

Our weekly cashback programme, paid out every Thursday, is calculated on your net activity from the prior week rather than designed to push additional deposits. We at Winspirit structure our promotions this way because we want rewards to complement responsible play, not undermine it.

Getting in Touch About Responsible Gaming

If you have any questions about our responsible gaming tools, want to set a limit, or need to discuss self-exclusion, our Winspirit support team is ready to help around the clock. You can also manage your account easily through the Winspirit login page.

• Live Chat: Available 24/7 directly on our website and app
• Email: [email protected]
• GDPR and data queries: [email protected]
• Complaint Submission Form: Available on our website
• Social Channels: Facebook, Instagram, X (Twitter), WhatsApp